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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John

June 9, 2025

1  out of  5
rating by John
"State Farm sent me to Enterprise Rent-A-Car they said they would pay for everything after their client rear-ended me damaged my car and severely injured my back. I thought I could trust them and Enterprise Rent-A-Car they fast talked me hustled me at Enterprise saying that there would only be $100 deposit they put everything on a tablet and only handed it to me when something needed signed. I thought I could trust them I now see that $325.99 is missing out of my account and they're saying that I signed some accident waiver form this was not clearly communicated with me it is possible State Farm is working with Enterprise to get victims to pay for the rental car I was clearly scammed. I was not at fault in this accident and now I'm down $325.99 as of now because of their their clients careless driving while under the influence. I now have to take another day off work to try to clear this up I am already suffering and possibly may lose my job because of my back and all the runaround I have to do because of State Farm."
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Selena Galindo

June 7, 2025

5  out of  5
rating by Selena Galindo
"Stephanie is amazing and very helpful and informative."
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Galdino Torres

June 3, 2025

5  out of  5
rating by Galdino Torres
"Estoy muy contento con State Farm. El servicio fue muy excelente fui por una cotización de reemplazo y me ayudaron agregar un descuento más a mi póliza. Me atendió Stephanie y fue muy amable."
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Ryan Durham

May 20, 2025

5  out of  5
rating by Ryan Durham
"Cassandra was very helpful in getting me set up with a fairly priced policy, quickly."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Victoria Peña

May 18, 2025

5  out of  5
rating by Victoria Peña
"I recently got into an accident and Jenny was very knowledgeable and helpful when it came to questions about my auto policy. Highly recommend working with Jenny in the office!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Luis Lopez

May 13, 2025

5  out of  5
rating by Luis Lopez
"The experience my family has had at Justin Crain’s State Farm office is amazing. Everyone is so knowledgeable and patient, Carolina helped bind my policies & it was a great experience overall."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Imran Kazi

November 18, 2024

5  out of  5
rating by Imran Kazi
"Justin is the man! Very knowledgeable and thorough in explaining all the specifics with details. Saved us a lot of money moving from All State to State Farm. I highly recommend calling him."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Isis Ramos

November 16, 2024

5  out of  5
rating by Isis Ramos
"Muy buena experiencia muy buena atención la califico 10 de 10"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jose Gonzalez

November 7, 2024

5  out of  5
rating by Jose Gonzalez
"Stephanie one of the greatest person that has help me get a better insurance we need more people like her"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Erika Kring

September 5, 2024

5  out of  5
rating by Erika Kring
"Natasha was excellent! Very friendly, polite and knowledgeable. I truly appreciated her ability to listen as we chatted and she answered every question I had clearly and concisely. Well done!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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John Vandercook

August 3, 2024

5  out of  5
rating by John Vandercook
"Justin has been my SF agent as long as I can remember and he's always been courteous, prompt and helpful."
We responded:
"Hi John, thanks for the kind words...we are so appreciative of your continued business!"
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Eric Acosta

June 28, 2024

5  out of  5
rating by Eric Acosta
"I have spoken with Stephanie a few times now and she has provided excellent customer service, she's very knowledgeable and provides promt attention/solutions to whatever questions or concerns I have . Ask to speak with her ! 100% recommend her kind , attentive and intelligeble assistance.!"
We responded:
"Hi Eric, thank you for leaving such a kind review...we really appreciate how hard Stephanie works and we are so glad she was able to help you out."
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Frank Michel

June 20, 2024

5  out of  5
rating by Frank Michel
"La mejor de las atenciones en la oficina de state farm con la representate Stephanie,se las recomiendo,es un placer para mi tenerla como mi guia y representante,la oficina esta ubicada en 6146 N 35th ave ste 103 phoenix az ,un placer trabajar con state farm"
We responded:
"Thank you Frank!! Stephanie is great!...we are here for you if you need anything."
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Brennan Williams

April 19, 2024

2  out of  5
rating by Brennan Williams
"Current customer who cant seem to get ahold of them, right when I buy a new car too! Disappointing service. Calls in multiple times over 2 days with voicemails, and cant get an answer."
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Rick Stefano

April 6, 2024

5  out of  5
rating by Rick Stefano
"Professional and courteous."
We responded:
"Thank you for the kind words, Rick!"
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Rick Sabori

March 21, 2024

5  out of  5
rating by Rick Sabori
"Natasha was great she got me a good price and was very thorough,she called me multiple times in an effort to get me a good price,she is the reason I agreed to get your insurance,thank you ,Rick Sabori"
We responded:
"Hi Rick, we are so happy you allowed us to help! We really appreciate you (and Natasha too)!!"
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Alex Arroyo

March 12, 2024

5  out of  5
rating by Alex Arroyo
"All of the agents are so friendly and ready to help get you the best coverage !"
We responded:
"Hi Alex, thank you for the kind words!!"
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Stefanie Gotzeff

March 5, 2024

5  out of  5
rating by Stefanie Gotzeff
"Whenever I need to update my insurance needs Justin Crain's office is always super friendly and quick to get me taken care of. I've been a customer for years and I have no plans to change, they are a pleasure to work with."
We responded:
"Thank you Stefanie...we appreciate you!!!"
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Doug Bair

December 27, 2023

1  out of  5
rating by Doug Bair
"When i aigned up almost 8 years ago all was well. But as soon as i split my policy with an ex wife sue to divorce, it all changed. The girls have been totally rude when i requested to be removed from my ex's policy and stop home owners policy, You would of thought i asked for all of my money back instead of just asking to be removed. Now fast forward 2 weeks, i moved to a different state and my current State Farm agency isnt getting any corporation from Justin Crains agency either. Justin Crain's agency still has my name listed with my ex wifes policy even though i requested to be removed over 2 weeks ago. Not sure where customer service went but they are definitely not for the customer. Stay away from this place, they like you when your giving them your money but not very helpful!"
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Silvia Elias

November 20, 2023

5  out of  5
rating by Silvia Elias
"Me encantó,muy buen trato,muy buena cobertura y muy buen precio, salí de allí muy satisfecha"
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Sue Warner

September 21, 2023

5  out of  5
rating by Sue Warner
"Jenny & Catalina have been so helpful and wonderful. They went the extra mile to make sure my insurance needs were met and kept me informed along the way."
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Jean Cottereau

January 2, 2023

5  out of  5
rating by Jean Cottereau
"Justin has been providing services for me for several years. He always delivers and goes above and beyond. Highly recommend!"
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thesmokeshopaz

May 6, 2022

5  out of  5
rating by thesmokeshopaz
"My agent is awesome"
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Qaher Shiha

January 23, 2022

5  out of  5
rating by Qaher Shiha
"The best customer service"
We responded:
"Thank you Qaher, we really appreciate you trusting us with your business!"
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Brandon Reed

October 5, 2021

5  out of  5
rating by Brandon Reed
"Justin is without a doubt the best insurance agent I have ever had, whenever I speak to him I'm treated like we are family and not just a number for the insurance company! If your looking for someone to represent you Justin is the one without a doubt!"
We responded:
"Thank you Brandon! We really appreciate the kinds words and you putting your trust in us to handle your insurance!"